Malaysia 1. Introduction
This Privacy Policy explains how iBidan Pte. Ltd. (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By using the iBidan platform (“Platform”), you consent to the collection and use of your personal data as described in this Policy.
2. Collection of Personal Data
We may collect personal data from you when you:
- register or make a booking;
- contact us via website, WhatsApp, or email;
- interact with our Platform or services.
The types of personal data collected may include:
- name;
- contact details (phone number, email);
- address;
- booking details and service preferences;
- payment-related information (processed via third-party providers);
- any other information you voluntarily provide.
3. Purpose of Collection
Your personal data may be used for the following purposes:
- to facilitate bookings and connect you with Bidan;
- to communicate with you regarding your bookings;
- to provide customer support;
- to process payments;
- to improve our Platform and services;
- to comply with legal or regulatory requirements.
By providing your personal data to us, you consent to the collection, use, and disclosure of your personal data as described in this Policy.
4. Disclosure of Personal Data
We may disclose your personal data to:
- independent service providers (Bidan) for the purpose of delivering the services;
- third-party service providers (e.g. payment processors, IT systems);
- authorities or regulators where required by law.
We require third-party service providers to protect personal data in accordance with applicable data protection laws. All disclosures are made only to the extent necessary for the purposes stated above.
5. Platform Role
The Company operates as a platform facilitating connections between customers and independent service providers.
Personal data may be shared with Bidan solely for the purpose of providing the requested services. The Bidan is independently responsible for handling personal data received from customers in accordance with applicable laws.
6. Data Protection and Security
We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorised access, use, disclosure, or loss.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Retention of Personal Data
We will retain your personal data only for as long as necessary to:
- fulfil the purposes outlined in this Policy;
- comply with legal, regulatory, or operational requirements.
8. Your Rights
Under the PDPA, you have the right to:
- request access to your personal data;
- request correction of your personal data;
- withdraw consent for the use of your personal data (subject to legal or contractual limitations).
9. Withdrawal of Consent
You may withdraw your consent by contacting us. Upon receiving such request, we may require reasonable time to process the request and inform you of the consequences.
10. Cookies and Website Usage
Our Platform may use cookies or similar technologies to:
- improve user experience;
- analyse website traffic;
- support functionality of the Platform.
You may choose to disable cookies via your browser settings.
11. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites.
12. Updates to This Policy
We may update this Privacy Policy from time to time.
Any updates will be published on the Platform, and continued use of the Platform constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
? Email: enquiry@ibidan.com